RelayOne Privacy Policy

Last modified: June 28, 2019


We respect your privacy and are committed to protecting it through our compliance with this Policy.  This Policy describes the types of information we may collect from you or that you may provide when you visit our website (our “Website”), when you use our web-based surgical schedule application (our “Web-Based Service”) or when you use our downloadable surgical schedule mobile application (our “App”), and our practices for collecting, using, maintaining, protecting and disclosing that information.  We refer to our Website, Web-Based Service and our App cumulatively as our “Platform.”

This Policy applies to any information that we collect through our Platform, including any information in any emails, posts, texts and other electronic messages between you and our Platform and any information about you transferred to our Platform from other websites or sources.  This Policy also applies to any related information that we collect about you offline but that will be processed by automated means using our Platform. This Policy does not apply to any other information that we collect by any means.


Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it.  If you do not agree with our policies and practices, you can choose not to use our Platform. By accessing or using our Platform, you agree to this Policy.  This Policy may change from time to time. Your continued use of the Platform after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Personal Information We Collect and How We Collect It

We may collect several types of information from and about users of our Platform, including information by which you may be personally identified, such as your name, email address, telephone number and IP address information.  In addition, if you make a purchase of any products or services on or through our Platform, our secure, third party payment processor may (on our behalf) collect information required for payment, including credit card numbers, security codes and other financial information (“Payment Information”).  All of this information (including Payment Information) is cumulatively referred to in this Policy as “Personal Information.”  The Personal Information we collect on or through our Platform includes:

  • From the Website (e.g., when you fill out the “contact us” form or “demo request” form on the Website):

    • Name

    • Email

    • Telephone Number

    • Company

    • IP address information or Mobile Device ID

  • From the Web-Based Service and the App (e.g., when you create an account to log-in to the Web-Based Service and/or the App):

    • Name

    • Email

    • Telephone Number

    • Company

    • Screen Name or other Log-In / Authentication Information

    • IP address information or Mobile Device ID

We will also retain records and copies of your correspondence (including email address), if you contact us through our Website or to request support services in connection with your use of the Web-Based Service and/or the App.

How We Use Your Personal Information

We use Personal Information that we collect about you or that you provide to us:

  • To authenticate users attempting to access the Web-Based Service and/or the App to receive surgical scheduling information and notifications.

  • To present our Platform and its contents to you.

  • To provide you with information, products or services that you request from us.

  • To notify you about changes to our Platform or any products or services we offer or provide through it.

  • To provide you with marketing and promotional information about our own products and services that we offer to our customers.

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

  • In any other way that we describe when you provide the information, to fulfill any other purpose for which you provide the information, and for any other purpose with your consent.

In addition, if you purchase products or services on or through our Platform, our secure, third party payment processor may use your Payment Information and other Personal Information to process such transactions securely.  We do not directly collect, store or process any of your Payment Information through the Platform.

We retain your Personal Information while you are using our Platform to improve your use of our Platform.  Once you are no longer using our Platform, we will store your Personal Information for so long as we may need it to answer questions about the products or services that we provided, or to comply with the recordkeeping requirements of applicable law.

Disclosure of Your Personal Information

We do not share, sell or lease your Personal Information to any third parties, and we only permit use of your Personal Information internally by company personnel, except in the following, limited circumstances:

  • We may disclose Personal Information to our subsidiaries and affiliates and to any contractors, service providers and other third parties who need to know such information to support our permitted uses of Personal Information as described in this Policy.  For example, we may disclose certain of your Personal Information in connection with our use of Google Analytics (see the section below titled “Use of Google Analytics”) and you may be asked to provide your Payment Information and Personal Information to our third party payment processors that we use to process transactions securely.

  • We may disclose Personal Information to a buyer or other successor to our business in the event of a sale of equity or assets, reorganization, merger or a similar corporate transaction, and any due diligence review with respect to any such proposed transaction.

  • We may disclose Personal Information to comply with any court order, law or legal process, including to meet national security and law enforcement requirements and to respond to any government or regulatory request or audit, and to enforce or apply our Terms of Service, including for billing and collection purposes, or if we believe disclosure is necessary or appropriate to protect the rights, property or safety of our customers or others.

  • We may also disclose your Personal Information for any purpose disclosed when the information is provided, and for any other purpose with your consent.

Automatic Collection and Use of Traffic and Usage Data; Use of Cookies

As you navigate through and interact with our Platform, we may automatically collect certain traffic data and usage information to help us manage our content, improve your use of our Platform and tailor our marketing messages that promote our own products and services to you.  This may include information about your equipment, your IP address or Mobile Device ID, the general geographic region from which you are accessing our Platform, operating system, browser information, configuration data, clickstream analytics, and your browsing actions and patterns when you use our Platform, including the referring and exit pages on our Website.

Some of the information that we collect from cookies, web beacons or other embedded code relates to your personal use of our Platform and allows us to store information about your preferences, speed up your searches and recognize you when you return to our Platform.  Other information that we collect from cookies, web beacons or other embedded code is not tied to your Personal Information and enables us to estimate our audience size and usage patterns.

The technologies that we use for this automatic data collection may include cookies that are stored on your computer, small embedded electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) and other types of embedded code on the Platform that permit us to count users and obtain other related Platform-related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

Use of Google Analytics

We use Google Analytics to improve the content on our Platform.  You can obtain more information on how Google Analytics collects and processes data by visiting Google’s webpage “How Google uses data when you use our partners’ sites or apps,” available online at

Use and Disclosure of Pseudonymized, De-Identified or Aggregated Information

We may pseudonymize some of your information so that it can no longer be attributed to you without the use of other separately maintained information, or convert or combine some of your Personal Information into de-identified or aggregated data that does not disclose any of the Personal Information of any individual user.  We may use and disclose any such pseudonymized, de-identified or aggregated data (including pseudonymized, de-identified or aggregated traffic and usage data relating to our Platform) for any lawful purpose without restriction.

Tracking and “DO NOT TRACK”

Tracking involves the use of cookies, web beacons, or other embedded code or tracking technologies to collect, analyze and store information on a user’s behavior over time on multiple sites, including information on the sites visited, products viewed, products purchased and other online interactions.  Tracking information can be used to enable companies to make interest-based (behavioral) advertising available to users on multiple sites that they visit.

We do not currently collect Personal Information about your online activities over time and across third-party sites for tracking purposes.  We do not currently allow third parties to collect Personal Information on our Platform that could be used by them to analyze and store information about your online activities over time and across third-party sites for tracking purposes.  Therefore, our Platform do not respond to any “DO NOT TRACK” signals sent by your computer, browser or mobile device, and if your computer, browser or mobile device sends a “DO NOT TRACK” signal to our Platform, our Platform will not treat you differently from users who do not send such signals.

Choices About How We Use and Disclose Your Information

You have certain choices regarding the Personal Information you provide to us.  You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, some parts of our Platform may then be inaccessible or not function properly.

If you do not wish for us to notify you about special promotional offers related to our Platform, you can opt-out by simply clicking on the “Unsubscribe” or “Updating your e-mail preferences,” link in the most recent e-mail you received from us and follow the prompts that appear.  This opt out does not apply to information provided to you by e-mail as a result of a support services request initiated by you.

Your California Privacy Rights

If you are a California resident, you may obtain certain information regarding our disclosure of your Personal Information to third parties for their direct marketing purposes.  To make such a request, please send an email to  However, please note that we do not currently disclose any of your Personal Information to third parties for their direct marketing purposes.

Accessing and Correcting Your Information

You may send us an email at to request the right to view any of your Personal Information that we store and use, and to correct, amend or delete any such Personal Information that is inaccurate.  We will evaluate such requests on a case-by-case basis. We may not be able to delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.


Our Platform is not intended for children under 13 years of age, and no one under age 13 may provide any information to our Platform.  We do not knowingly collect personal information from children under the age of 13. If you are under age 13, do not use or provide any information on our Platform, make any purchases through our Platform, use any of the interactive or public comment features of our Platform, or provide any information about yourself to us, including your name, address, telephone number, email address, IP address or Mobile Device ID, or any screen name or username you may use.  If we learn we have collected or received personal information from a child under age of 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under age 13, please contact us at

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure.  All information that you provide to us is stored on our servers behind firewalls, and certain Personal Information will be encrypted using secure socket layer (SSL) technology.

The safety and security of your information also depends on you.  When we have given you (or when you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping that password confidential.  We ask you not to share your password with anyone.

Unfortunately, the transmission of information over the Internet is not completely secure.  Although we have implemented security measures that we think are adequate, we cannot guarantee the security of your Personal Information transmitted to our Platform.  Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any security measures contained on our Platform.

Changes to Our Privacy Policy

We post any changes we make to our Policy on this page.  If we make material changes to how we treat our users’ Personal Information, we will endeavor to notify you through a conspicuous notice posted on our Platform.  The date this Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Platform and this Policy to check for any changes.

Contact Information

We are Relay One, Inc., a Delaware corporation with headquarters in Durham, North Carolina.  To ask questions or comment about this Policy and our privacy practices, please contact us at:

Relay One, Inc.

3200 NC HWY 54

Suite 204

Durham, NC 27709

By E-mail: